Refund & Withdrawal Policy

1. Deposits

• Deposits are added to your wallet after the payment provider confirms them.
• If money leaves your account but does not reach your wallet, contact us with the transaction ID. After confirmation, we will either credit your wallet or reverse the payment.
• Unused deposits can be withdrawn under Section 4 (identity verification may apply).

2. Match refunds

• Draw: both players get their full entry fee back automatically.
• Fault on our side: if a match cannot be completed because of our server error, entry fees are refunded.
• Confirmed question error: the affected match may be voided and entries refunded (see Terms, Section 7).
• Your own connection or device: not a reason for refund — the match continues and unanswered questions score zero.
• Entry fees for completed matches are not refundable.

3. Searching for an opponent

Your entry fee is only deducted when a match starts. Cancelling a search costs nothing.

4. Withdrawals

• Minimum withdrawal: Rs 200.
• Payouts go only to an Easypaisa, JazzCash or bank account in your own name.
• Your first withdrawal may require CNIC verification.
• Requests are reviewed and usually paid within a few working days.
• The amount is held from your balance while the request is pending, and returned to your wallet if it is rejected.

5. How to ask for help

Use the contact page or email muhammaduzair.web@gmail.com with your registered mobile number and transaction details.